Service
Managed services & maintenance
Stable systems, monitored and continuously improved.
Overview
Maintenance, support and monitoring for applications that stay available and keep improving.
Applications in production need ongoing care: fixes, updates, enhancements and performance tracking. We take on all or part of these activities so your teams can focus on their priorities.
Scope, service levels and reporting are agreed together and formalised in the contract.
The challenges we address
- 01
Overloaded teams
Keeping the lights on crowds out projects.
- 02
Recurring incidents
Issues patched without root-cause fixes.
- 03
Scattered knowledge
Poorly documented applications.
- 04
Obsolescence
Components that need regular updates.
What we offer
Application maintenance
Taking care of your production applications.
Technical support
Handling requests and incidents.
Monitoring
Tracking availability and performance.
Corrective maintenance
Diagnosing and fixing defects.
Evolutive maintenance
New features and adaptations.
Continuous improvement
Root-cause analysis and improvement plans.
Operational support
Support for your operations teams.
Service optimisation
Streamlining costs and processes.
Our approach
- 01
Transition
Knowledge transfer and documentation.
- 02
Stabilise
Handling priority incidents.
- 03
Operate
Support, maintenance and regular reporting.
- 04
Improve
Improvement and modernisation plans.
Why work with us
Clear commitments
Scope and service levels agreed together.
Visibility
Regular, readable reporting.
Continuity
Documented, shared knowledge.
Proactivity
Anticipate rather than react.
Typical applications
- Business applications
- Websites and portals
- Data platforms
- Cloud environments
- Internal tools
Stable systems, monitored and continuously improved.
Frequently asked questions
Can you maintain an application you didn't build?
Yes, after a transition and knowledge-transfer phase.
What service levels do you offer?
They are defined according to your needs and application criticality, then formalised in the contract.
How do you track service quality?
Through shared indicators and regular review meetings.
Other services
IT consulting & digital transformation
IT strategy, assessments and programme leadership to align your information systems with your goals.
Custom software development
Web, business and mobile applications built to last, from front end to APIs.
Data & business intelligence
Data architecture, engineering and reporting for better-informed decisions.
Technical assistance & IT staffing
Consultants and specialist profiles to strengthen your teams and accelerate your projects.
Have a project in this area?
Let's talk about your goals and the best way we can support you.